How To Add User Permissions To Your Bigcommerce Store?

Posted on 2023-04-28 Updated on 2023-07-12

In order to effectively run your online business, having a user account is imperative. This serves as a safeguard against unauthorized access by individuals who may seek to manipulate your control panel for illicit purposes. Fortunately, BigCommerce offers us the capability to generate and handle user authorization for specific sections of your site. This is an exceptional attribute, particularly when we require multiple individuals to take care of our BigCommerce store.

Here’s a step-by-step guide on adding user permissions to your BigCommerce store. But first, let’s discuss the user roles and the various functions of permissions.

Who is a User?

In BigCommerce, a user refers to an individual who can be granted access to your store's control panel and admin. For example, business owners often create multiple users for their organization's team members, assigning specific permissions for each user. This allows them to perform their respective roles without interfering with other areas of the website. The permissions granted may also include access to individual apps on the BigCommerce App Store, which can be accessed with just a single click.

By creating individual user accounts that correspond to each team member's specific duties, you can streamline workflow and minimize the potential for human error. This approach not only allows you to assign responsibilities to designated users but also permits users to access specific applications for their work.

Add User Permissions Image OneThe business wonders can create some "core" uses for their marketing, business development, and design teams. Here's how each team can work with a different role.

  • Sales Staff can only be given access to the products and categories section.
  • Purchase teams will be given access to the products and categories section to help them keep track of inventories.
  • Store Owners can have access to various account-related features as the person is financially responsible for the account.
  • Custom options can be used to create a combination of permissions. Users can also opt to customize the other roles.

The Different Types of Permissions

When a new user is added to the store's control panel, they can be assigned predefined permission groups known as user roles for specific tasks performed by certain staff members. These permissions can be individually selected to create a tailored user role for staff members who require various levels of access to perform their job duties within the store.

There are three common reasons for having user access:

  • It helps you install your widget
  • It helps you fix compatibility issues
  • It helps you customize your widget

Add User Permissions Image TwoTo facilitate the daily management tasks of a store, every user must set up their own account. However, access permissions are restricted solely to their designated areas of responsibility.

How To Add User Permissions?

Creating a new user, defining their role, and providing them access to particular sections is a simple process. Here’s a quick guide to add/edit user accounts to your Bigcommerce store.

Step 1: Login To Your Bigcommerce Account, Select Account Settings and Then Select Users

Add User Permissions Image ThreeStep 2: Click on “Create an Account”, and then fill user information

Add User Permissions Image Four

  • Fill in all the necessary and basic information about the user in the “User Details” section.
  • Enter the new user’s email address, set their status and then select their preferred control panel language. You can also select the default language depending on the user’s browser.
  • You can see in the list of the section like below, select a User role for the user. Then click on Save.
Step 3: Choose The Sections of the permissions in the creating user

Shortly after signing up, a message will arrive in the new user's inbox requesting them to verify their address and establish a password. The email confirmation's subject line reads, "Confirm your BigCommerce account."
If the message is not found in the user's inbox, checking the spam or junk folders is recommended. If the issue persists, an alternative email address may need to be used for the user account. In case the email address is in use on another BigCommerce store's user account, the user will receive a notification email informing them of their addition to this store.

To activate user permissions:
  1. Go to Account Settings and navigate to the Users section.
  2. Click on the "Action" symbol next to the user you wish to edit.
  3. Scroll down to the "Permissions" section and click on the "Edit" button.
  4. In the "Permissions" pop-up window, click on the "Store Design" and "Design Mode" checkboxes to select them.
  5. Click on the "Save" button to save the changes.
Add User Permissions Image FiveAdditionally, in order to reduce any potential inconvenience for staff users, users who already have the Manage Products permission enabled will be granted automatic access to Manage Channels, Create Channels, and Edit Channels. Please be aware that unless these permissions are enabled, users will not have the ability to create new storefront channels or modify any existing channels.

Step 4: Here’s How You Can Unlock An Account

When multiple attempts to log in fail, such as when creating a new user account or when current account holders encounter issues in signing in to your store, the system may automatically lock your email-associated user account. To regain access, users will receive an email with instructions, which may take more than 10 minutes to arrive, on how to unlock their accounts.

Afterwards, you will receive an email labelled "Instructions for unlocking your BigCommerce account" in your Gmail inbox. If you cannot locate the email in your "All Inboxes" section, kindly check your spam or junk folder. Simply follow the steps provided and click on the "Unlock Account" button in the email.
Once you click, you will be redirected to the login screen of BigCommerce, but this time you will receive a notification stating that your account has been unlocked.

Step 5: Reset The User Account

In case you can't remember your password and get blocked, there's a way to reset it. However, be aware that resetting your password won't automatically unlock a locked user account. You should follow these instructions only if you've completed the steps in the "Unlocking Your Account" section or if you haven't reached the maximum number of failed login attempts that would land you in a lockout situation.

Click The "Forgot Password" link mentioned below the login button.

To reset your password, please return to your email address and click on the "Email me reset link" button. Keep in mind that the password reset email will be sent only if the email address you provide is linked to a user account in your store.

After clicking on the link, check your inbox for an email titled "Instructions for resetting your BigCommerce account password". If you do not see the email within ten minutes, please be sure to check your spam or junk folder.

To reset your password, access the email sent to you and locate the "Change password" button. Click it, and you'll be directed to the Reset Password page. The process of resetting your password will be guided step-by-step. We've provided an example to help you visualize the process.

To create a secure password, you must use at least eight characters which include one uppercase letter, one lowercase letter, a number, and a unique symbol or mark. Additionally, the password must be completely new and not have been used by the user before.


As the number of BigCommerce stores expanding into multiple channels continues to increase, the staff of a business plays a crucial role in managing and navigating their assigned tasks. As a business owner, understanding how to add user permissions in BigCommerce is essential to effectively manage your human resources. Utilizing individual user accounts can greatly benefit your business, providing an additional layer of security to your store's backend and control panel areas. This added security ensures that only authorized employees have access to sensitive information, providing you with peace of mind.

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