Our business hours are 12 AM - 7 PM EST. We're closed on weekends and holidays.
If you contacted us outside of these hours, we'll respond on the next business day. We value your message and will get back to you as soon as possible.

Frequently Asked Questions

General FAQs

You can talk to our support team by submitting a support ticket or sending an email to support@websitespeedy.com, To submit a support ticket, simply login to your account.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!

Yes, we do provide website speed monitoring and reporting services. With Website Speedy, you can continuously monitor the performance of your website, such as page load time and performance. Our reporting provides you with detailed insights into your website's performance, allowing you to track progress over time.

Just add the Website Speedy automatic script in your website header as we directed, and you are done. Enjoy faster page load time and improved Core Web Vitals scores.

Yes, we have a free plan available.

If your website speed scores are not showing up on Google PageSpeed Insights, it may be due to a problem with the tool itself, or it could be because your website is not accessible to Google's servers. If your website is currently down or inaccessible, Google PageSpeed Insights will not be able to analyze its speed. If the issue is with the tool itself, you can try using other website speed analysis tools like WebPage Test, GTmetrix, or Pingdom to check your website's speed scores.

Pricing & Billing FAQs

With each Website Speedy plan you purchase, you can speed up one website.

Cancellation of the subscription does not instantly limit account functionality, as you have already purchased earlier. When you cancel, you will still have access until the end of the subscription period.

Yes, you can cancel your subscription or downgrade/upgrade to any plan.

Shopify FAQs

It's a simple and straightforward process. First, you'll need to sign up. Once you're signed up, you'll be given a script that you can add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading speed. That's it!

No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.

When you add the Website Speedy automatic script to your Shopify store, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.

Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.

Typically, we do not require access to your website to speed it up. However, depending on the advanced architecture of your website, we may need access to update advance parameters in the theme file.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap! Do you have a free plan?

WIX & Editor X FAQs

It's a simple process. First, you'll need to sign up. Once you're signed up, you'll be given a script to add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading time. That's it!

No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.

When you add the Website Speedy automatic script to your WIX / Editor X site, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.

Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.

Generally, we do not require any access to your website to optimize its speed. However, if you are unable to update the script, we may need Custom Code access.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!

BigCommerce FAQs

No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.

When you add the Website Speedy automatic script to your BigCommerce store, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.

Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.

Typically, we do not require access to your website to speed it up. However, depending on the advanced architecture of your website, we may need access to update advance parameters in the theme file.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!

Squarespace FAQs

No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.

When you add the Website Speedy automatic script to your Squarespace website, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.

Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.

Generally, we do not require any access to your website to optimize its speed. However, if you are unable to update the script, we may need Custom Code access.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!

Advance Parameter FAQs

After completing step 5, you can achieve Google PageSpeed scores of 70 or higher on mobile and 90 or higher on desktop. The exact amount of speed improvement can vary depending on a variety of factors, including the size and complexity of your website, as well as your hosting environment. You can generally expect to see a significant improvement in your Google PageSpeed scores. For more information, click here. (https://websitespeedy.com/speed-guarantee.php)

Yes, we will take a backup of your website. Our team will work on a duplicate theme if your platform allows it and we will connect with you before making changes live. This way, we can ensure that your website is backed up and that any changes we make are approved by you before going live.

Shift4Shop FAQs

No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.

When you add the Website Speedy automatic script to your Shift4Shop website, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.

Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.

Generally, we do not require any access to your website to optimize its speed. However, if you are unable to update the script, we may need Custom Code access.

Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!
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Still no luck? we can help!

Submit a ticket and we’ll get back to you as soon as possible.