Our business hours are 12 AM - 7 PM EST. We're closed on weekends and holidays. If you contacted us outside of these hours, we'll respond on the next business day. We value your message and will get back to you as soon as possible.
Frequently Asked Questions
General FAQs
Website speedy works with all major platforms like Shopify, Big-commerce, WIX/Editor X, Shift4shop, Squarespace, Duda, PrestaShop, Weebly, Webflow and custom websites.
You can talk to our support team by submitting a support ticket or sending an email to support@websitespeedy.com, To submit a support ticket, simply login to your account.
Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!
Yes, we do provide website speed monitoring and reporting services. With Website Speedy, you can continuously monitor the performance of your website, such as page load time and performance. Our reporting provides you with detailed insights into your website's performance, allowing you to track progress over time.
Just add the Website Speedy automatic script in your website header as we directed, and you are done. Enjoy faster page load time and improved Core Web Vitals scores.
Yes, we have a free plan available.
If your website speed scores are not showing up on Google PageSpeed Insights, it may be due to a problem with the tool itself, or it could be because your website is not accessible to Google's servers. If your website is currently down or inaccessible, Google PageSpeed Insights will not be able to analyze its speed.
If the issue is with the tool itself, you can try using other website speed analysis tools like WebPage Test, GTmetrix, or Pingdom to check your website's speed scores.
Pricing & Billing FAQs
Each visitor is counted as a single page view, i.e. if a user visits 10 pages or 100 pages in a single day, we count that as a single page view.
With each Website Speedy plan you purchase, you can speed up one website.
Cancellation of the subscription does not instantly limit account functionality, as you have already purchased earlier. When you cancel, you will still have access until the end of the subscription period.
Yes, you can cancel your subscription or downgrade/upgrade to any plan.
You can get two months free if you choose any plan annually.
Shopify FAQs
According to Shopify's help center, the speed score measures your online store's performance based on Google Lighthouse performance metrics in the Shopify test environment. The score you see is a weighted average of three pages: the home page, top-visited product page, and collection page. However, your score may not immediately reflect changes made to your online store due to the way it's calculated.
Another possible reason for the lack of change in your score could be a lack of page views to your home page, collection page, or product page in the last 7 days. If you need immediate information about your store's speed, you can analyze your store on Google PageSpeed Insights, GTMetrix and Pingdom.
It's a simple and straightforward process. First, you'll need to sign up. Once you're signed up, you'll be given a script that you can add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading speed. That's it!
No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.
When you add the Website Speedy automatic script to your Shopify store, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.
Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.
Typically, we do not require access to your website to speed it up. However, depending on the advanced architecture of your website, we may need access to update advance parameters in the theme file.
Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap! Do you have a free plan?
WIX & Editor X FAQs
According to the Wix help center, speed data is only available for sites that have received at least 10 site sessions in the last 7 days. The WIX/Editor X speed score is based on Google PageSpeed simulation and shows Site Speed metrics for the previous 30 days. However, recent changes made to your store may not be reflected in the score since it's calculated using a specific method. To check your store's speed, you can analyze your store on Google PageSpeed Insights, GTMetrix and Pingdom.
It's a simple process. First, you'll need to sign up. Once you're signed up, you'll be given a script to add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading time. That's it!
No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.
When you add the Website Speedy automatic script to your WIX / Editor X site, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.
Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.
Generally, we do not require any access to your website to optimize its speed. However, if you are unable to update the script, we may need Custom Code access.
Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!
BigCommerce FAQs
It's a simple process. First, you'll need to sign up. Once you're signed up, you'll be given a script to add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading time. That's it!
No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.
When you add the Website Speedy automatic script to your BigCommerce store, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.
Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.
Typically, we do not require access to your website to speed it up. However, depending on the advanced architecture of your website, we may need access to update advance parameters in the theme file.
Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!
Squarespace FAQs
It's a simple process. First, you'll need to sign up. Once you're signed up, you'll be given a script to add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading time. That's it!
No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.
When you add the Website Speedy automatic script to your Squarespace website, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.
Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.
Generally, we do not require any access to your website to optimize its speed. However, if you are unable to update the script, we may need Custom Code access.
Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!
Advance Parameter FAQs
When using Website Speedy, several parameters can be added to your website to help optimize its speed and performance. Which include:
1. Preload: This parameter is used to instruct the browser to fetch and cache certain resources before they are needed, which can help to speed up page load time.
2. DNS-prefetch: This parameter is used to instruct the browser to prefetch DNS records for resources that are likely to be needed in the near future, which can help to speed up page load time.
3. Preconnect: This parameter is used to instruct the browser to establish a connection with a server before resources are needed, which can help to reduce latency and improve page load time.
4. Lazyload: This parameter is used to delay the loading of certain resources until they are needed, which can help to reduce page load time and improve overall website performance.
5. data-src: This parameter is used to specify the URL of an image or other resource that is not immediately visible on the page. By using data-src, you can delay the loading of non-critical resources until they are needed, which can help to improve page load time and reduce the overall load on your website.
6. data-href: This parameter is used to specify the URL of a resource that will be loaded asynchronously or dynamically, without requiring a full page reload. This can help to improve the speed and interactivity of your website, and can be particularly useful for web applications that rely heavily on JavaScript and other dynamic content.
7. Other parameters: Depending on your website and its specific needs, other parameters can be added to help optimize its speed and performance. Our AI-powered technology is designed to analyze your website and identify the most effective optimizations for your specific needs.
After completing step 5, you can achieve Google PageSpeed scores of 70 or higher on mobile and 90 or higher on desktop. The exact amount of speed improvement can vary depending on a variety of factors, including the size and complexity of your website, as well as your hosting environment. You can generally expect to see a significant improvement in your Google PageSpeed scores. For more information, click here. (https://websitespeedy.com/speed-guarantee.php)
Yes, we will take a backup of your website. Our team will work on a duplicate theme if your platform allows it and we will connect with you before making changes live. This way, we can ensure that your website is backed up and that any changes we make are approved by you before going live.
Shift4Shop FAQs
It's a simple process. First, you'll need to sign up. Once you're signed up, you'll be given a script to add to your store's code. Once the script is added as instructed, Website Speedy will automatically reduce your store's loading time. That's it!
No, we will not make any changes to your website's design or functionality. Our focus is solely on optimizing your website's loading speed and performance to provide a better user experience for your visitors. You can rest assured that your website's design and functionality will remain unchanged.
When you add the Website Speedy automatic script to your Shift4Shop website, it applies to the entire website, including the homepage, product pages, and categories. This means that all pages on your website will be optimized for faster loading speeds and improved performance.
Absolutely, we offer support to our customers until their subscription ends. Our aim is to provide you with the best possible user experience and to ensure that your website continues to perform optimally even after our work is complete.
Generally, we do not require any access to your website to optimize its speed. However, if you are unable to update the script, we may need Custom Code access.
Absolutely! If you are not technical or need some help with the installation, our highly trained engineers will assist you. Just create a support ticket from within your Website Speedy dashboard with the relevant details, and we’ll reach out to you asap!
Still no luck? we can help!
Submit a ticket and we’ll get back to you as soon as possible.
